Impressions is committed to supporting the 'National Privacy Principles for the fair handling of personal information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. Our respect for our customer's right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles. Please see our privacy policy located on our website for more information.

Impressions Furniture endeavours to describe products as accurately as possible. We rely on information from our factory and cannot warrant that descriptions are accurate, complete, current or error-free or that images will be displayed consistently on a customer's computer monitor. Customers accept that the site is provided by all furniture on an as is and as available basis, that products may be withdrawn at any time, without notice and we reserve the right in our sole discretion to refuse service, terminate accounts, remove or edit content, or cancel orders.

You are required to create an account to order online. You may also order over the phone, by email or in person from our showroom / warehouse. Prices in our warehouse are the same as our online store.

To order online: select your furniture piece/s, choose your colour stain, Login or create an account and then choose your payment method and submit your order. Following placement of your order, you will receive an e-mail order confirmation notice at which time a legally binding contract will exist between you the customer and impressions furniture.

One of our online assist team members will contact you within 24 business hours to confirm your order, availability, colour choice and delivery details.

Ordering by phone or by email: payment is by credit card or direct deposit. You will be emailed a sales order with our direct deposit details and payment will be required within 3 days of the sales order being issued. If payment is not received within 3 days your sales order will be cancelled.

We maintain stock of all items, however cannot guarantee that the item you select will be available for immediate delivery at the time you submit your order. If your chosen item/s is not available, you will be advised by our online assist team member of its pending arrival. If you choose not to wait for your item/s to arrive into our warehouse, you will be refunded your full purchase amount. All arrival dates quoted are indicative of the information we have available at the time we place your order.
Prices are subject to change without notice. Once your order is submitted, your price is guaranteed. Prices include GST.

Online: Payment can be made by either of your chosen purchase method - Credit Card, PayPal or online direct debit lay-by.

By phone / email: Credit card or direct deposit. Payment via direct deposit is required within 3 days; orders will not be placed or delivered before payment is received.

Security: We take security very seriously and you can purchase products from our website in complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) technology where your browser supports it. This means that your personal details (including credit or debit card details) are encrypted when you transmit them to us. Our online transactions are processed under a secure connection by Commonwealth Bank.

All credit card Information and your personal details that you enter on our website are encrypted for your safety, which ensures they cannot be seen by anyone attempting to intercept your visit to our site. Card information is automatically transacted (information is destroyed) after we have processed your order, we do not keep your credit card information in our system after we have processed the sale.

We take security at our website very seriously, for security purposes customer support may contact you and request a customer provide a copy of their driver's license or any other personal ID information.

Generally, your items are dispatched to you within 7 business days from our warehouse; this allows for your colour staining to take place.

Pick up is available from our showroom / warehouse. Depending on your delivery location, delivery to you can be overnight or 1 to 7 days.

Delivery outside metro is an estimate only and further delivery charges may apply. Extra delivery charges are payable directly to the delivery company by the customer either before delivery or at the time of delivery.

Deliveries generally occur between the hours of 9am to 5pm Monday to Friday, excluding public holidays. We prefer to deliver where there is a person to accept delivery and obtain a signature to verify delivery. In the event the receiver is not home, the driver will follow the instructions provided during the booking progress.

It is important to note, we do not profit or receive commission on the cost of delivery. The delivery price is exactly the same if you were sending your own items. We use professional furniture movers to carry our goods and have the apropriate insuarance coverage to deliver furniture. Impressions furniture will coordinate any deliveries for you and act as your agent in this capacity. In doing so you take full responsibility for any freighting complication that may arise. Impressions Furniture will not be held liable or responsible for any delay, loss or damage once the goods have left our warehouse.

Web Orders: If decide you don't like the furniture within 7 days, you are welcome to a refund or exchange. Our online team members will assist you with the arranging the items to be returned. No exchange or refund or returned is approved or accepted unless first confirmed in writing from a member of the impressions team. You will also be required to show original proof of purchase. If an exchange or refund is approved and accepted, the customer is responsible for all delivery costs. Impressions Furniture will not be held liable or refund for delays in production of furniture items for customer orders, delays in shipping / delivery to our warehouse or to the customers shipping address.


Items must be returned in their original condition and refunds will be processed once Impressions Furniture receives the items. The return delivery costs will be deducted from the refund total.

A minimum 12-week lead time applies to all custom made to order items and a deposit is payable upon ordering. We will, where required provide you with drawings for your approval before we begin production. These drawings are at no extra cost. Once drawings are approved the balance of the order is payable. No refund or exchange is payable if the item meets your specifications.

The natural nature of the hardwood timbers we use in our furniture construction means that the wood grain and colour may vary. Each piece of furniture is colour stained and finished in 2 pac polish ensuring a quality finish by our professional qualified tradesmen. Please allow approx. 3 business days for your furniture items to be stained to your colour choice

Impressions Furniture warrants all goods for a period of 12 months under normal usage, to be free from defects in workmanship. Impressions Furniture's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

1. Normal wear and tear;
2. Damage arising from abnormal use, or abuse;
3. Products which have not been maintained, or which have been modified;
4. Any indirect or consequential loss.

A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours.