Here are some regular questions we receive from our customers, if you have a question which is not covered please contact us.

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• Q: What colour choice can I have?

  You can choose any colour from our colour chart. You can view our colour selection page for options. Where it is possible we offer a colour matching to your existing furniture at no extra cost. Other colour options are available on request,Please contact us if required.

  
  
  Q: Can you modify your sizes to fit my wall or space?

  YES, we can change our measurements to suit your requirements.

  
  
  Q: Does your furniture require assembly?

  Beds, dining tables and our Tetris bookcases do require some assembly. Other furniture items are delivered as pictured and do not require any assembly.

  
  
  Q: How much is delivery?

  Price depends on your location and the amount of items ordered. Multiple items are based on cubic meter this means that 3 or 4 items can cost the same as 1 item being delivered. For a delivery price on multiple items add the furniture pieces to your cart.
  
  Delivery outside metro is an estimate only and further delivery charges may apply.

  
  
  Q: Can I pickup from your warehouse?

  Yes. and you are welcome to organise your own delivery transport company.
  

  
  
  Q: Where can you deliver to?

  We can send our products almost anywhere in Australia to your door into your home, at your cost.

  
  
  Q: How long does it take to deliver?

  Generally items are dispatched from our warehouse within 7 business days. Once your item/s leaves our warehouse, depending on your location and delivery company schedule delivery can be overnight or 1 to 7 days.

  
  
  Q: Does Someone Need To Be Home To Accept Delivery?

  Yes, We use professional furniture delivery companies who will delivery your furniture into your home.

  
  
  Q: Can I Pay For My Order Upon Delivery?

  No, unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched. Delivery price is part of the checkout process on our website, unless pick up is booked.

  
  
  Q: If I order an item and it is not what appears as on your website when I receive it?

  We guarantee our products are as they appear on our website. Customers are protected by consumer affairs laws for this very reason. If you receive an item that is not as it appears or as described, you are entitled to a replacement, exchange or a full refund.

  
  
  Q: What if I want to Exchange, Cancel or a Refund?

  Web Orders: If you decide you don't like the furniture within 14 days, you are welcome to a refund or exchange. Our online team members will assist you with the arranging the items to be returned. No exchange, refund or return is approved or accepted unless first confirmed in writing from a member of the impressions team. You will also be required to show original proof of purchase. If an exchange, refund or return is approved and accepted, the customer is responsible for the return delivery costs to our warehouse.

  
  
  Q: Can I have a Custom made item?

  Yes, we can modify any of our designs to suit your requirements. Please call or email us about your custom made item. Please note a 12-week lead time applies to all made to order items and a deposit is payable upon ordering. If the customer chooses to cancel their order for whatever reason, their deposit is forfeited.

  
  
  Q: What are your Warranty Terms?

  Impressions Furniture warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Impressions Furniture's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.
  
  This warranty does not cover:

  1. Normal wear and tear;
  2. Damage arising from abnormal use, or abuse;
  3. Products which have not been maintained, or which have been modified;
  4. Any indirect or consequential loss.

  This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Impressions Furniture will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Impressions Furniture to be faulty a new item will be provided. All other warranties, express or implied, are excluded..

  
  
  Q: What do I do if I have a problem?

  A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at support@impressionsfurniture.net.au if you require any assistance with your product after purchase.